Return and Exchange Policy

Thank you for shopping at https://vepro.ca/ 
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to VePro Located at 1154 Rymal Rd E, Unit 6, CA.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://vepro.ca/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

All Items are eligible for return exempt the products that are: Items on Sales are not Eligible for returns

You are always required to ship back the items by following the shipping instruction:

If applicable we will send you a shipping label once the return request has been approved. In case you need to ship the products using any carrier, please use the following shipping address: [ 1154 Rymal Rd E, Unit 6 Hamilton, ON L8W3N7 ]. Please make sure to include the return slip in the package.
REFUND POLICY

In order to be eligible for a refund, you have to return the goods within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

Aside from these conditions there are items that can be returned but are not refundable as stated in the following:

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. If the payment was made thru bank the following information are needed to be provided:

Full Name and Bank Account Number with Valid Details

Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.
REFUND POLICY
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Self-Service Portal: https://vepro.ca/
Contact Form URL: https://vepro.ca/contact-us/
Email: info@vepro.ca

You will be updated for their Return Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.